You may call us at (800) 333-0100 Monday through Friday 9am-5pm CST. You may also text us at (985) 202-7706 at any time and we will return your text during the next business day.

If you need to send us an email, please send it to customercare@neill.com. We will also accept your order via email at orders@neill.com.

Our standard shipping is done through UPS. Please allow 3-5 business days for standard delivery.

We charge $35.95 shipping fee on every order unless otherwise noted on prepacks.

A salon may request that an order be delivered the next day or within 2 business days. Your order must be called in and entered before 9:30am CST.

This service will be at the salon’s expense and additional shipping fees will apply.

Neill will issue a salon a product credit for any product that the salon returns due to client dissatisfaction, provided that the salon: (1) completes a Neill adverse reaction form for each product being returned and (2) includes the form with the product being returned by the salon.

The salon must report any mis-shipped or damaged items to Neill upon the salon’s receipt of the order. You must notify Neill within 15 calendar days after shipment from Neill’s warehouse. To facilitate a timely handling, please provide the invoice number.

The salon must return the product in perfect condition, with a Return Authorization number on the outside of the box. A 20% restocking fee will be charged to the salon’s account.

Neill will not give credit for product that contains stickers or is damaged or non-saleable and such products will be returned to the salon.

Makeup, promotional items, limited-life items, and discontinued items are non-returnable.

You must call the Customer Care team first prior to returning the product. They will review the request, approve it, and send you the Return Authorization and address to ship it to.

If a salon refuses a shipment, it will be the responsibility of the salon to pay a $30.00 refusal fee, the $35.95 shipping fee and the $10.50 COD fee (if applicable). If the salon would like the order reshipped, all current shipping charges will apply. All fees for the refusal will be added to the new order being placed.