Ordering with Neill Resources and support you need to keep your business running smoothly.
CONTACT CUSTOMER CARE
Your Guide to Ordering with Neill


Welcome to the Neill® family!


As we begin this partnership, we want to make sure you have the resources and support you need to keep your business running smoothly from day one.


Our Customer Care team is here to assist with product orders, shipping questions, returns, account support, and more. Whether you prefer to call, email, text, or place orders electronically, we're committed to making the process as simple and seamless as possible.


Your Support Team

Your Salon Development Partner (SDP) and our Customer Care team work together to provide personalized support and help you make the most of the resources available through Neill.


Need to Place an Order?

Orders can be placed by:
• Calling Customer Care: 800.333.0100
• Emailing our Orders Team: orders@neill.com
• Texting Customer Care: 985.202.7706
• Electronic ordering through SalonBiz


Shipping & Delivery

Most orders ship via UPS and typically arrive within 3–5 business days. Expedited shipping options are also available for eligible products when you need them sooner.

We're Here to Help


Customer Care Hours:
Monday: 9:00 AM–5:00 PM CST
Tuesday–Friday: 8:00 AM–5:00 PM CST


Phone: 800.333.0100
Text: 985.202.7706
Customer Care: customercare@neill.com
Orders: orders@neill.com


For complete ordering information, shipping details, policies, and helpful contacts, please review our Customer Care Guide below.


View the Full Customer Care Guide

We look forward to supporting your success and are honored to be your partner.


— The Neill Team

303 S Pine Street
Hammond, Louisiana 70448

This email was sent to you from customercare@neill.com

Copyright © 2026 Neill, All Rights Reserved.


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